'Branding Your Customer Experience,' A Video Interview With Janelle Barlow, Now Available On Convey - The Business Knowledgebase

by Bruce Ahern

(WireNews+Co) - Denver, CO - 27 September 2012

Janelle Barlow, President of TMI US, explains that how we manage our customers should be a reflection of the brand we want to create in the marketplace in this unique interview featured in the 2012 Speaking & Coaching Insights Catalog on Convey — The Business Knowledgebase (http://www.conveycontent.com).

Janelle Barlow advises that firms should understand the promise that we make to our customers and then be prepared to deliver on that promise. We need to be ready to turn a complaint into an opportunity, to learn about what we need to correct to better serve the customer. 

“A complaint is a gift,” said Janelle Barlow. “If customers don’t tell you what’s wrong, it’s likely that they are just going to walk away. The moment that they tell you something, it’s a chance to turn that situation around. When an organization gets that philosophy in mind, a lot of their service issues just go away.”

“Janelle has an inspired way of helping organizations rethink how they approach and manage customer service,” said Carolyn Bradfield, CEO of Copper Services. “She uses relevant examples to explain how a company should be positioned and viewed in the marketplace.”

The entire interview is available free online at: https://speakinginsights.conveycontent.com/y/9mzwj (https://speakinginsights.conveycontent.com/y/9mzwj)

About Janelle Barlow

Dr. Janelle M. Barlow is President of TMI US, partner with the multinational training and consulting organization Time Manager International. Barlow has been a National Speakers Association (NSA) member for over 30 years and has served as the past president of the Northern California Chapter. She is the current Past-President for the Global Speakers Federation, having served as President from 2011-2012. As a speaker, she draws upon her broad educational background and practical management experience.  As a speaker, she draws upon her broad educational background and practical management experience. Over 100,000 people from all continents have participated in and been charmed by Barlow’s training programs and speeches.

Janelle Barlow has a Ph.D. from the University of California at Berkeley where she studied both political science and education. She has two master's degrees, one in international relations and another in psychology. She is a licensed Marriage and Family Therapist. Barlow co-wrote three best selling business books, “A Complaint Is a Gift,” “Emotional Value,” and “Branded Customer Service.” All three were nominated for the Benjamin Franklin Business Book award.  She is also the author of “Smart Videoconferencing: New Habits for Virtual Meetings.” For more information visit: http://www.tmius.com (http://www.tmius.com) or on LinkedIn: http://www.linkedin.com/pub/janelle-barlow/0/a62/398 (http://www.linkedin.com/pub/janelle-barlow/0/a62/398)

View Janelle Barlow’s Convey catalog at https://tmius.conveycontent.com (https://tmius.conveycontent.com)  

About The 2012 Speaking & Coaching Insights Catalog

The 2012 Speaking & Coaching Insights Catalog is an online series of video interviews with thought leaders and keynote speakers conducted during the 2012 National Speakers Association (NSA) conference in Indianapolis.  NSA is the leading source for community, education and entrepreneurial business knowledge needed to be successful in the speaking profession.

NSA's thousands of members include experts in a variety of industries and disciplines, who reach audiences as speakers, trainers, educators, humorists, motivators, consultants, authors and more. NSA is a member of the Global Speakers Federation (GSF), a global network dedicated to advancing the speaking profession worldwide.

The Speaking & Coaching Insights Catalog is sponsored by Copper Services (http://www.copperservices.com) and hosted on Convey (http://www.conveycontent.com), the online business content catalog for professionals searching for business expertise and professional education. Convey creates an opportunity for professionals to market their expertise, broaden their market presence and generate revenue from business content. The entire Speaking & Coaching Insights Catalog can be viewed for free at: https://speakinginsights.conveycontent.com (https://speakinginsights.conveycontent.com)